FILE:  KN

Cf:  GAAA, GAE

Cf:  JAA, JCE

 

PUBLIC CONCERNS AND COMPLAINTS

 

 

It shall be the policy of the Pointe Coupee Parish School Board that written allegations concerning local school policy, or concerns about school matters be submitted to the principal of the school.  If the matter cannot be settled at this level the matter should then be presented to the Superintendent in writing with all allegations documented and signed.

 

It shall further be the responsibility of the principal of the school and Superintendent to document any and all meetings of this nature.

 

These documents shall be made available to the School Board members in the event these matters reach the School Board.

 

PUBLIC COMPLAINTS

 

Constructive criticism of the schools is welcomed by the Pointe Coupee Parish School Board whenever it is motivated by a sincere desire to improve the quality of the educational program or to equip the schools to do their tasks more effectively.  The Board has, however, confidence in its professional staff and desires to support their actions in order that they be free from unnecessary, spiteful, or negative criticism and complaint.  Therefore, whenever a complaint is made directly to the Board as a whole or to a Board member as an individual, it will be referred to the principal or designee of the school for study and possible solution.

 

The Board shall require the Superintendent and staff to maintain and disseminate information to parents, legal guardians, and the general public on the proper process and contact information to be used when making complaints.

 

The Board will consider hearing citizen complaints when they cannot be resolved by the administration (teacher, principal and Superintendent).  Matters referred to the Board shall be submitted through the Superintendent and must be in writing and should be specific in terms of the action desired.  The Board shall not consider or act on complaints that have not been explored at the appropriate administrative level.

 

Procedures

 

In order to protect parents, employees, students, and other individuals from malicious, slanderous, and unfounded public charges which would tend to injure reputations, and/or prevent legal proceedings resulting for such charges therein, the Pointe Coupee Parish School Board has adopted the following procedure for considering grievances to be presented to the Board in open session:

 

  1. All grievances must be in written form, signed by the individual or the representative of a group of individuals with specific complaints, and then submitted to the Superintendent's Office.
     

  2. The information received from the complainant will be scrutinized by the Grievance Committee composed of the Assistant Superintendent and at least three of the following:  Supervisor of Child Welfare and Attendance, Supervisor of Personnel and Instruction, two (2) area supervisors, and one (1) other person at large selected by the Superintendent.
     

  3. After each complaint is investigated by the Committee, recommendations will be made to the Superintendent of Schools for action.
     

  4. A copy of the Committee's findings and the Superintendent's recommendations shall be sent to the complainant.
     

  5. If the action and recommendation of the Superintendent are not satisfactory to the complainant, then the complainant is to request in writing that this be placed on the agenda for the Board's next regularly scheduled meeting.

 

Revised:  March, 1980

Revised:  August, 1984

Revised:  September, 2008

Adopted:  October 23, 2008

 

 

Ref:     La. Rev. Stat. Ann.  ยงยง17:81, 17:172

Board minutes, 1-17-80, 10-23-08

 

Pointe Coupee Parish School Board